Shipping policy

This Shipping Policy outlines how Botld processes and delivers orders.

1. Processing Time

• Orders are typically processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

• We ship using trusted courier services.

• Estimated delivery times will be provided at checkout but are not guaranteed. Delays may occur due to factors outside our control (customs, courier delays, weather, etc.).

3. Shipping Costs

• Shipping costs are calculated at checkout and are non-refundable.

• Free shipping may be offered for qualifying orders, as advertised.

4. International Shipping

• International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.

• Botld is not responsible for delays due to customs clearance.

5. Order Tracking

Customers will receive a tracking number via email once the order has been shipped.

6. Incorrect or Undeliverable Addresses

• Customers are responsible for providing accurate shipping information.

• Botld is not liable for orders delayed, lost, or returned due to incorrect address details provided at checkout.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact botld@cartopackeg.com within 48 hours of delivery (or expected delivery). We will assist you in filing a claim with the carrier and, where applicable, arrange a replacement.